Frequently Asked Questions
Questions?
Need to make a return?
You have 60 days to make a return!
All items must be returned with tags and un-used to receive a full refund.
Bring it back:
Swing into either location (Portland or Freeport, Maine) with your original packing slip, receipt or order confirmation email and we'll refund your payment.
Ship it back:
Please include original packing slip or a piece of paper with order number, name, address, phone number and reason for return and send to:
Arlberg Ski & Surf Shops
Attn: Returns
283 Marginal Way
Portland, ME 04101
Need to make an exchange?
Simply return the item to us and place a new order online. All items ship for Free! We will send your new order immediately which will reduce your wait time. Once we receive your return we will refund your payment the full amount.
Need to make an exchange?
Simply return the item to us and place a new order online. All items ship for Free! We will send your new order immediately which will reduce your wait time. Once we receive your return we will refund your payment the full amount.
Unfortunately we do not rent skis. The best bet is to rent right at the mountain!
We find that our kids trade in program works best for the child and the paying parents! With over 45 years of expert knowledge and ski advice our kids trade in program makes more sense for the family than leasing.
Over 45 years of servicing your ski equipment!
Our certified technicians use state of the art equipment to service all of your ski, snowboard and boot needs!
Wax/Prep: $20.00
Hot Wax
Edge Prep
Bronze Tune: $29.99
Edge Sharpen
Bottom Belt Grind
Machine Wax
Silver Tune: $59.99
Edge Sharpen
Stone Grind/Restructure
Machine Wax
Gold Tune: $69.99
Edge Sharpen
Stone Grind/Restructure
P-Tex Base Repair
Machine Wax
Gold Plus Race: $89.99
Edge Sharpen
Stone Grind/Restructure
P-Tex Base Repair
Ski Services
Ski Adjust: $40.00
Binding Adjustment with ASTM release check (for system skis)
Mount: $75.00
Binding Mount with ASTM release check (for flat skis)
Our two retail stores are located in Portland and Freeport, Maine, USA!