Frequently Asked Questions

Questions?

Need to make a return?

You have 60 days to make a return!

All items must be returned with tags and un-used to receive a full refund.

 

Bring it back:

Swing into either location (Portland or Freeport, Maine) with your original packing slip, receipt or order confirmation email and we'll refund your payment.

 

 

Ship it back:

Please include original packing slip or a piece of paper with order number, name, address, phone number and reason for return and send to:

 

Arlberg Ski & Surf Shops

Attn: Returns

283 Marginal Way

Portland, ME 04101

 

 

Need to make an exchange?

Simply return the item to us and place a new order online. All items ship for Free! We will send your new order immediately which will reduce your wait time. Once we receive your return we will refund your payment the full amount. 

Need to make an exchange?

Simply return the item to us and place a new order online. All items ship for Free! We will send your new order immediately which will reduce your wait time. Once we receive your return we will refund your payment the full amount. 

Unfortunately we do not rent skis. The best bet is to rent right at the mountain!

We find that our kids trade in program works best for the child and the paying parents! With over 45 years of expert knowledge and ski advice our kids trade in program makes more sense for the family than leasing. 

Over 45 years of servicing your ski equipment!

Our certified technicians use state of the art equipment to service all of your ski, snowboard and boot needs!

 

Wax/Prep: $20.00

Hot Wax

Edge Prep

 

Bronze Tune: $29.99

Edge Sharpen

Bottom Belt Grind

Machine Wax

 

Silver Tune: $59.99

Edge Sharpen

Stone Grind/Restructure

Machine Wax

 

Gold Tune: $69.99

Edge Sharpen

Stone Grind/Restructure

P-Tex Base Repair

Machine Wax

 

Gold Plus Race: $89.99

Edge Sharpen

Stone Grind/Restructure

P-Tex Base Repair 

Ski Services

Ski Adjust: $40.00

Binding Adjustment with ASTM release check (for system skis) 

Mount: $75.00

Binding Mount with ASTM release check (for flat skis) 

Our two retail stores are located in Portland and Freeport, Maine, USA!